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Frequently Asked Questions

​​​Here is where we post many of the questions that we get asked regularly, with answers to help you. If you still have questions, please contact us.  

Do I have to find a custodian or will the International Student Program (ISP) find a custodian for me?  

If you are under 18 years old you must have a legal custodian.

  • ​​If you apply to our Homestay Program then our Director will be your custodian. Our Director signs and notarizes the first page of the Custodianship Declaration Form with a lawyer. The second page is signed and notarized by a lawyer and the students' parent/guardian in their home country.
    • ​The Homestay Program is only for students who are applying to our High School program and is typically only available to students 13-18 years old. 
  • If you are NOT applying to our Homestay Program and will have your own independent living arrangements, then your family is responsible for arranging your custodian. A custodian must be a Canadian Citizen or Permanent Resident and over 19 years old.
If you are over 18 years old, you do not require a legal custodian.

​Guard.Me Health Insurance

1.       My student chipped a tooth in gym class, is dental care covered?

a.       Under the students’ guard.me plan, students have Accidental Dental Care coverage. Accidental Dental Care covers up to $4,000 Benefit Maximum for Emergency dental treatment to repair or replace natural or permanently attached artificial teeth as the result of an Injury caused by an Accidental blow to the mouth. Treatment must take place within 90 days of the Accident.  Expenses incurred as a result of chewing Accidents or Injury due to placing an object to or in the mouth are not payable. Since the Accidental Dental Care benefit is subject to certain terms and limitations, prior approval is required and associated dental records and medical records are required to support the use of this benefit. Students should call our Assistance Line at 1-877-873-8447 to start this pre-approval process.

 

2.       My student has a toothache, what do I do?

a.       Under the students’ guard.me plan, students have Emergency Dental Care coverage. guard.me covers up to $100 Benefit Maximum per tooth to extract impacted wisdom teeth or, if your student has a minimum of 6 months of consecutive coverage, up to $600 Benefit Maximum for Emergency dental treatment for the immediate relief of pain and suffering, including root canals and wisdom teeth. Note that treatment should be limited to investigation and immediate treatment of acute pain or suffering. guard.me does not provide coverage for basic, maintenance, cosmetic, preventive or orthodontic procedures. guard.me can consider requests for prior approval of emergency dental treatment as well but this is not mandatory.

 

3.       My student thinks he needs glasses, what do I do?

a.       If your student has a minimum of 6 months consecutive coverage, guard.me provides up to $100 Benefit Maximum for one non-emergency eye exam performed by a licenced Optometrist. This plan does not cover eye glasses or contact lenses.

 

4.       A student lost her eye glasses, can they be replaced?

a.       Under the students’ guard.me plan, there is no benefit for the replacement of lost glasses.

 

5.       A student broke his glasses, are they covered to be replaced?

a.       guard.me provides coverage for new and emergent injury or illness during the students’ coverage period. Students have up to $200 Benefit Maximum for the replacement of prescription glasses or contact lenses, only if the glasses broke as a result of a covered Sickness or Injury, which must be supported by associated medical records.

 

6.       Are medications covered under the health care coverage?

a.       guard.me covers up to a 30-day supply of Prescription Medication to treat a new and emergent injury or illness. Medication that is available over the counter, or medication received on a preventive or maintenance basis are not covered. Medication to treat a chronic or ongoing condition is not covered.​

This information was last updated February 2016 and is subject to change. Please refer to the students’ full policy wording to confirm the coverage details. Students are encouraged to call our toll-free multilingual Assistance Line should there be questions about coverage.

​More Frequently Asked Questions coming soon​. Check back or contact us if you have questions about ISP.​

 
 
 
   
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